Freshservice vs Hiver Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Hiver | |
|---|---|---|
| Starts at | $19/mo | $35/mo |
| Number of plans | 4 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
- Shared Inbox and ticketing
- Channels (Email, Chat and Help Center)
- 24*7 support
Growth
- AI Agents
- AI Copilot
- AI Knowledge Builder
- Voice
- Rule-based Automations
- Pre-built Analytics
- Basic integrations
Pro
Popular- Customer Portal
- Slack channel
- SLAs
- CSAT surveys
- Advanced Analytics
- Premium integrations
- API access
Elite
- AI QA
- AI Insights
- Customer Intelligence
- Skill-based routing
- Custom Objects
- Personal to Shared Inbox rules
- SSO, HIPPAA, and custom roles
Freshservice vs Hiver FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $35/mo for Hiver.
- Can I use either one for free?
- Hiver has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Hiver: At $35–$95/seat/month, Hiver sits in the mid-market range for help desk tools, undercutting Zendesk and Intercom but priced above scrappier alternatives like Freshdesk's entry tiers. They're clearly going after Gmail-native teams who find traditional ticketing systems overkill — that's a specific and defensible niche.
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