Freshservice vs Hiver Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Hiver pricing | |
|---|---|---|
| Starts at | $19/mo | $35/mo |
| Number of plans | 4 | 3 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Growth
- AI Agents
- AI Copilot
- Skills
- AI Knowledge Builder
- Shared Inbox and ticketing
- Omnichannel
- 24*7 support
- Rule-based Automations
- Pre-built Analytics
- Basic integrations
Pro
Popular- Customer Portal
- Slack channel
- SLAs
- CSAT surveys
- Advanced Analytics
- Premium integrations
- API access
Elite
- AI QA
- AI Insights
- Customer Intelligence
- Skill-based routing
- Custom Objects
- Personal to Shared Inbox rules
- SSO, HIPPAA, and custom roles
Freshservice vs Hiver FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $35/mo for Hiver.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Hiver offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Hiver: Hiver sits in the mid-tier of the shared-inbox/helpdesk category — pricier than bare-bones shared inbox tools but cheaper than full-blown helpdesk suites like Zendesk or Freshdesk at scale. They're clearly going after teams that live in Gmail/Outlook and want helpdesk power without migrating off email, which is a narrower but stickier wedge than trying to out-feature the big helpdesk players.
Still deciding? See the best Freshservice alternatives or the best Hiver alternatives, ranked with verified pricing.
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