Freshservice vs Landbot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Landbot | |
|---|---|---|
| Starts at | $19/mo | $45/mo |
| Number of plans | 4 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
- 100 chats/mo included
- No AI chats included
- 1 seat
- Full builder & templates
- Try WhatsApp with our test number
Starter
- 500 chats/mo included — $0.05/extra chat
- 100 AI chats included
- 2 seats
- Basic Integrations — Mailchimp, Segment & others
- Basic Power-ups — File uploads & more
Professional
Popular- 2,500 chats/mo included — $0.05/extra chat
- 300 AI chats included
- 3 seats
- No Landbot branding
- Essential Integrations — HubSpot, Airtable, Webhooks & more
- Live Chat Support
Business
- Custom chat volume, based on your real usage
- Custom AI chat volume
- 1 WhatsApp number included
- From 5 seats
- Dedicated support
- Uptime SLA
Freshservice vs Landbot FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $45/mo for Landbot.
- Can I use either one for free?
- Landbot has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Landbot goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice lands in the mid-market sweet spot — pricier than bare-bones help desk tools but noticeably cheaper than heavyweight ITSM platforms like ServiceNow that require enterprise procurement cycles. They're clearly chasing IT teams who want ITIL-flavored service management without the six-figure implementation that comes with legacy players. Landbot: At $45-110/mo, Landbot sits in the mid-market — pricier than bare-bones chatbot builders but cheaper than enterprise conversational AI platforms like Drift or Intercom's bot add-ons. They're chasing SMBs and marketing teams who want no-code chatbot building without paying for a full customer engagement suite.
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