Freshservice vs ManyChat Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | ManyChat | |
|---|---|---|
| Starts at | $19/mo | $14/mo |
| Number of plans | 4 | 5 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | usage-based |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
- Connect any 2 channels
- Basic automations (up to 4 active automations)
- 1 user
- Basic unified Inbox
- Self-serve Support
- Manychat branding
Essential
- Connect any 2 channels
- Unlimited custom automations
- 2 users
- Basic Inbox + organization & reminders
- Email Support
- No Manychat branding
Pro
- Connect any 3 channels
- Advanced automations, broadcasts, and AI-powered convos
- 3 users
- Custom Inbox labels & rules
- Email Support
- AI
- No Manychat branding
Business
- Unlimited channels
- Advanced automations, broadcasts, and AI-powered convos
- 5 users
- Shared team Inbox & assignments
- Priority Support
- AI
- No Manychat branding
Advanced
- Unlimited channels
- Advanced automations, broadcasts, and AI-powered convos
- 10 users
- Shared team Inbox & assignments
- Priority Support
- AI
- No Manychat branding
Freshservice vs ManyChat FAQ
- Which one is cheaper?
- ManyChat is the cheaper option, starting at $14/mo vs $19/mo for Freshservice.
- Can I use either one for free?
- ManyChat has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while ManyChat goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. ManyChat: ManyChat sits in the affordable-to-mid range for conversational marketing tools — cheaper than enterprise players like Salesforce Marketing Cloud, but priced above bare-bones chatbot builders. They're clearly hunting SMBs and DTC brands who want Instagram/WhatsApp automation without enterprise contracts.
Still deciding? See the best Freshservice alternatives or the best ManyChat alternatives, ranked with verified pricing.
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We'll monitor pricing changes for Freshservice and ManyChat and let you know when something moves.