Freshservice vs Missive Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Missive | |
|---|---|---|
| Starts at | $19/mo | $14/mo |
| Number of plans | 4 | 3 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Starter
- Email, SMS, social accounts
- Team spaces and inboxes
- Conversations and tasks
- SOC 2 Type II compliance
Productive
- Integrations with external tools
- Rules & automations
- Basic analytics & reporting
- API access
Business
- SAML SSO
- IP restriction
- Advanced analytics & reporting
- Personalized team onboarding
Freshservice vs Missive FAQ
- Which one is cheaper?
- Missive is the cheaper option, starting at $14/mo vs $19/mo for Freshservice.
- Can I use either one for free?
- Missive has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Missive: Missive sits in the mid-market range for collaborative inbox tools — cheaper than Front (which runs $59+ per seat) but not a budget play. They're going after teams that find Front too expensive but want something more structured than just sharing a Gmail login.
Still deciding? See the best Freshservice alternatives or the best Missive alternatives, ranked with verified pricing.
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