Freshservice vs Missive Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Missive pricing | |
|---|---|---|
| Starts at | $19/mo | $14/mo |
| Number of plans | 4 | 3 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Starter
- Email, SMS, social accounts
- Team spaces and inboxes
- Conversations and tasks
- SOC 2 Type II compliance
Productive
Popular- Integrations with external tools
- Rules & automations
- Basic analytics & reporting
- API & MCP access
Business
- SAML SSO
- IP restriction
- Advanced analytics & reporting
- Personalized team onboarding
Freshservice vs Missive FAQ
- Which one is cheaper?
- Missive is the cheaper option, starting at $14/mo vs $19/mo for Freshservice.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Missive offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Missive: Missive sits in the mid-market range for shared inbox tools — pricier than bare-bones email clients but cheaper than heavyweight helpdesk platforms like Front or Zendesk. They're clearly courting small-to-midsize teams who want Front-like collaboration features without Front-level pricing.
Still deciding? See the best Freshservice alternatives or the best Missive alternatives, ranked with verified pricing.
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