Freshservice vs Olark Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Olark | |
|---|---|---|
| Starts at | $19/mo | $400/mo |
| Number of plans | 4 | 2 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | flat-rate |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Standard AI Website Agent
- Answers unlimited visitor questions
- Automatic FAQ & knowledge updates
- Lead capture & qualification
- Proactive engagement
- White glove support and account management
- No token limits, no overages
- One human agent seat included
- Additional human agents — +$29/agent/month
Need even more?
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
Freshservice vs Olark FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $400/mo for Olark.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Olark offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Olark goes with flat-rate. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Olark: At $400/mo flat for AI chat, Olark is swinging at mid-market buyers who've outgrown cheap live chat tools like Tidio or Crisp but aren't ready for Intercom or Drift pricing. They're not the budget option, but they're positioning the AI plan as a cost-effective alternative to hiring more agents.
Still deciding? See the best Freshservice alternatives or the best Olark alternatives, ranked with verified pricing.
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