Freshservice vs Olark Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Olark pricing | |
|---|---|---|
| Starts at | $19/mo | $400/mo |
| Number of plans | 4 | 2 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Standard AI Website Agent
Popular- Answers unlimited visitor questions
- Automatic FAQ & knowledge updates
- Lead capture & qualification
- Proactive engagement
- White glove support and account management
- No token limits, no overages
- One human agent seat included
- Additional human agents — +$29/agent/month
Need even more?
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
Freshservice vs Olark FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $400/mo for Olark.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Olark offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Olark goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Olark: At $400/mo as a baseline (before any seats), Olark is pricing itself well above old-school live-chat tools like Tawk.to or even mid-market players — this isn't a budget buy anymore. They're clearly repositioning from 'cheap live chat' to 'AI-first support tool' and pricing accordingly, competing more with AI support platforms than with legacy chat widgets.
Still deciding? See the best Freshservice alternatives or the best Olark alternatives, ranked with verified pricing.
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