Freshservice vs Re:amaze Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Re:amaze | |
|---|---|---|
| Starts at | $19/mo | $29/mo |
| Number of plans | 4 | 4 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Basic
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Re:amaze AI Agent
Pro
Popular- All of the features in Basic
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
Plus
- All of the features in Pro
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
Starter
- All of the features in Basic for unlimited team members
Freshservice vs Re:amaze FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $29/mo for Re:amaze.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Re:amaze offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Re:amaze: At $29–$69/seat, Re:amaze sits in the mid-market range — cheaper than Zendesk or Intercom, but not a budget tool. They're clearly targeting Shopify-ecosystem SMBs and lean support teams that want multi-channel help desk functionality without enterprise pricing overhead.
Still deciding? See the best Freshservice alternatives or the best Re:amaze alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Freshservice and Re:amaze and let you know when something moves.