Freshservice vs Userlike Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Userlike | |
|---|---|---|
| Starts at | $19/mo | $105/mo |
| Number of plans | 4 | 3 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | flat-rate |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
- 1 Seat
- 1 Channel
- 200 conversations
- Messenger customization
- File sharing
- Feedback options
Pro
Popular- min 3 Seats
- Unlimited Channels
- Unlimited Conversations
- 10 WhatsApp numbers
- Live translation
- Video calls & screen sharing
- Basic API access
- Standard onboarding
- Chatbot API
- Analytics
Enterprise
- min 5 Seats
- Unlimited Channels
- Unlimited Conversations
- 20 WhatsApp numbers
- Full API access
- Advanced routing
- SCIM/SSO
- Organizations
- Account manager
Freshservice vs Userlike FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $105/mo for Userlike.
- Can I use either one for free?
- Userlike has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Userlike goes with flat-rate. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Userlike: At ~€87-105/mo flat, they're undercutting per-seat tools like Intercom or Zendesk for teams with 5+ agents, but they're not the cheapest option in the market. They're positioning as a mid-market value play — more capable than basic live chat tools, more affordable than enterprise-grade CX platforms.
Still deciding? See the best Freshservice alternatives or the best Userlike alternatives, ranked with verified pricing.
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We'll monitor pricing changes for Freshservice and Userlike and let you know when something moves.