Freshservice vs Userlike Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Userlike pricing | |
|---|---|---|
| Starts at | $19/mo | $87/mo |
| Number of plans | 4 | 3 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
Pro
PopularEnterprise
Freshservice vs Userlike FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $87/mo for Userlike.
- Can I use either one for free?
- Userlike has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Userlike goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Userlike: At $87/mo as a starting price, Userlike sits mid-to-premium for live chat tools — it's not competing with $15-20/mo bargain-bin widgets, it's going after mid-market teams who want a real customer messaging platform. They're clearly not chasing the solopreneur budget crowd beyond the free tier's lead-gen purpose.
Still deciding? See the best Freshservice alternatives or the best Userlike alternatives, ranked with verified pricing.
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